Data Privacy Policy
Welcome to the privacy policy for Red Toucan. This page explains how we collect, use and protect the personal information you provide when you register an account, play games or use our services. We take your privacy seriously and aim to be clear about what data we hold and how you can manage it.
Types of data we collect
We collect a range of information to operate your account, process transactions and provide support. This includes personal data, technical data and transactional records.
Personal data
Personal data may include your name, date of birth, contact details, billing and delivery addresses, identity documents where required for verification, and any communications you send to us. We use this data to manage your account and to meet our legal and security obligations.
Technical data
We collect data about the devices and software you use, such as IP address, browser type and version, device identifiers, operating system, and location data derived from your IP address. Technical data helps us maintain site performance, prevent fraud and improve user experience.
Transactional data
Transactional records include deposits, withdrawals, betting and gaming activity, bonuses applied to your account and the outcome of wagers or games. We retain this information to process payments, resolve disputes and meet record-keeping requirements.
How we use your information
We use your data to operate your account, verify identity, process payments, provide customer support, detect and prevent fraud, and comply with legal obligations. We may also use aggregated or anonymised data for reporting, analytics and system improvements.
Data protection practices
We protect information using appropriate technical and organisational measures, including standard encryption for data in transit and access controls for stored data. Access to personal data is limited to staff and third parties who need it to perform services. We review our security measures regularly to keep them up to date.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable core site functionality, analyse site usage and support advertising where applicable. You can manage cookie settings through your browser or site controls. Certain features may not work correctly if cookies are disabled.
User rights
You have rights over your personal data including the right to access, correct or request deletion of your information where applicable. You may also request restrictions on processing or object to certain processing activities. We will respond to legitimate requests in accordance with applicable law.
Access, correction and deletion
To access, update or delete your personal data, contact our support team through the account area or by email. We may ask you to verify your identity before making changes to protect your account and prevent unauthorised requests.
Information sharing and third parties
We share personal data with service providers who support our operations, such as payment processors, identity verification providers, fraud prevention services and IT hosting partners. We require these third parties to protect your data and to process it only for the services they provide. We do not sell your personal data.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will post a revised policy and, where appropriate, notify registered users. For questions about this policy, account holders can contact [email protected]. You may also find further help via your account settings.